Frequently Asked Questions
Welcome to the Frequently Asked Questions page for k.y.l.i.e keeping your life independent everyday. Here you will find answers to common queries about our disability support services.
How much notice do I need to give to cancel a service?
Please try to give at least 24 hours notice. We understand that emergencies happen, so just let us know and we can arrange another time.
How can I contact your business?
You can reach us by phone at XXX-XXX-XXXX or email at info@kyliedisabilitysupport.com.
Do you offer support for specific disabilities?
We offer personalized support for a range of disabilities to meet the unique needs of each individual.
Do you provide transport services?
Yes, we offer transport assistance for our clients to access community programs and appointments.
Can I request a specific staff member for my services?
We will do our best to accommodate your preferences for staff members, but availability may vary based on scheduling.
What services do you offer?
We provide Personal Care Assistance, Household Tasks Support, and Community Engagement Programs for individuals with disabilities.
Are your staff trained in disability support?
Yes, our staff undergo specialized training to provide the best care for our clients.
What are your operating hours?
Our business hours are Monday to Friday, 9am to 5pm. However, we can arrange services outside of these hours by appointment.
How do you ensure client confidentiality?
We prioritize client confidentiality and adhere to strict privacy policies to protect the personal information of our clients.
Do you accept NDIS funding?
Yes, we are a registered NDIS provider and can assist you with utilizing your NDIS funding for our services.
Contact us for more information
Have a question that's not answered here? Feel free to reach out to us for more information.